Refund policy

Need to return an item or report a problem? Contact sales@hardunit.com.au with your order number or other proof of purchase, and we’ll help with the next steps.

30-day change-of-mind returns

You can request a change-of-mind return within 30 days of the purchase date. To qualify:

• The item must be unused, unmodified and in as-new, resalable condition.
• It must include its original packaging, accessories and documentation.
• You must provide proof of purchase.

Special-order and custom-made items are not eligible for change-of-mind returns. You are responsible for return shipping costs for a change-of-mind return.

Faulty, damaged or incorrect items

If something is wrong with your order, contact us with a description of the issue. Photos or video can help with assessment where available. You do not need the original packaging to make a claim for a faulty product.

We’ll assess the issue and arrange a remedy in line with your Australian Consumer Law rights. For a major failure, you can choose a refund or replacement. For other failures, we may arrange a repair or another appropriate remedy. If a problem cannot be fixed within a reasonable time, further rights may apply.

The 30-day change-of-mind limit does not apply to these claims.

How to arrange a return

1. Email sales@hardunit.com.au with your name, order number or other proof of purchase, and the reason for your return. Include photos where helpful.
2. We’ll provide the next steps and the correct return address. Please contact us before posting an item so it reaches the right location.
3. Pack the item securely and follow the return instructions. Keep your postage receipt and tracking details.

Return shipping

For faulty, damaged or incorrect items, we’ll arrange return shipping or reimburse reasonable return postage costs where required. Send us your postage receipt if you have paid these costs. If an item is too large or difficult to return, contact us to arrange collection where required.

Refund processing

Approved refunds are processed within 7 business days after the returned item has been inspected and approved. Your payment provider may take additional time to show the funds in your account.

Refunds are made to the original payment method wherever possible. If that is not possible, we’ll agree on a suitable alternative with you. You will not be required to accept store credit instead of a refund you are entitled to.

For warranty information, see our Warranty page.