Shipping policy

Here’s what to expect when ordering from Hard Unit, from dispatch to delivery.

Shipping costs

Standard shipping is $13.93. Additional freight charges may apply to heavy or bulky items, dangerous goods, or deliveries to regional and remote locations.

If your order requires an additional freight charge that was not shown at checkout, we’ll email you with the details before dispatch and ask you to agree to the charge. If you do not wish to proceed, you can cancel the affected order for a refund.

Order dispatch

In-stock orders are dispatched within 24 hours on business days. Orders placed before noon may leave the same day, but same-day dispatch is not guaranteed.

Orders placed on weekends or public holidays will be dispatched on the next business day.

Pre-order, backorder and special-order products are dispatched according to the timeframe shown on the product page or communicated after purchase. If an unexpected delay affects your order, we’ll contact you as soon as possible.

Dispatch time is different from delivery time. Delivery times depend on your location, the carrier and the items ordered.

Delivery and tracking

We dispatch from warehouses around Australia using carriers including Australia Post, CouriersPlease and AirRoad. Your order may arrive in separate parcels.

You’ll receive an order confirmation by email after checkout and tracking details once your order is dispatched. Use the tracking link in your dispatch email to follow your parcel.

If you can’t find an email, check your junk or spam folder. For missing tracking details or a delayed delivery, contact sales@hardunit.com.au with your order number.

Delivery addresses

Please check your delivery address before placing your order. Where possible, choose an address attended during business hours to help avoid missed deliveries.

PO Box and Parcel Locker delivery is available for items eligible to travel with Australia Post. Oversized items, dangerous goods and some courier deliveries may require a street address.

If you need to change your address, contact us as soon as possible. Changes may not be possible once your order has been dispatched.

Damaged or incorrect deliveries

If your order arrives damaged, leaking or with an incorrect item, email sales@hardunit.com.au as soon as practical. Include your order number and, where possible, photos of the item and packaging so we can help resolve the issue.